FAQs

ORDERS

WHEN WILL MY ORDER ARRIVE?

Each one of our fine art prints takes approximately 14-21 business days to print, mount, frame and ship. Once shipped, you’ll receive a Auspost tracking number from us so you can keep an eye on things. Most orders take 5-10 days in transit.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to HELLO@YOURTEEBOX.COM.AU so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

MY ORDER IS LOST, WHAT SHOULD I DO?

If your order has been marked as delivered but you have not received it please let us know by emailing HELLO@YOURTEEBOX.COM.AU and we will track it down.

ARTWORK

CAN I FRAME THESE PRINTS MYSELF?

Yes, we offer unframed prints so you can customise the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

WHAT ARE YOUR FRAMES MADE FROM?

All of our frames are made from wood and hand assembled for each piece here in Australia.

PRINT SIZES.

Each print size option available refers to the map print size, not the outside frame size.

12x18” (inches) = 30.48 x 20.32cm

16x24” (inches) = 40.64 x 60.96cm

24x36” (inches) = 60.96 x 91.446cm

RETURNS & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?

Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.

CAN I CANCEL OR CHANGE MY ORDER?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!